Most home or business owners are not roofing professionals in Austin, so when it comes time to choose a contractor to help with roof repair or replacement, you might not know the right questions to ask to make sure you get a qualified roofer and not just a salesperson who is trying to put one over on you. Here are four questions that can help you sort out the good from the bad.
Q: Are you licensed and do you carry insurance?
An Austin roofing company must be licensed by the city to provide roofing services as a way to protect consumers from unscrupulous contractors who are more interested in taking your money than providing quality roofing services. In addition to asking about whether or not a roofer is licensed, check to make sure they have proper liability and worker’s compensation insurance so your home or business, and the roofers working on it, are protected in case of any problems.
Q: What is your experience working on projects similar to mine?
Not all roofing contractors in Austin are experienced in every different type of roofing material. Find out if they have experience in residential or commercial roofing, using whatever roofing material you have (for repairs) or you want (for roof replacement or installation). You can also ask to see a portfolio or get a list of previous projects so you can view their work firsthand.
Q: Can I get that in writing?
Every roofing company should provide you with an estimate of what it will cost to do the work you require, and you should always get that estimate in writing with a detailed description of the scope of work they plan to perform. In addition, be sure you clearly understand the process in case the price changes from the estimate, and you will be able to authorize any additional charges if your Austin roofer must deviate from the original plan for unforeseen reasons.
Q: What kind of warranty do you offer?
There are lots of different roofing warranties—some that cover just the materials, some that cover the installation, and some that cover both—so you should ask about it in advance. Be sure to read through the fine print to make sure you can do what is required to keep the warranty valid, and understand that in most cases warranties don’t transfer when you sell the home or business.